CE Law is committed to high quality legal advice and client care. We hope that you will be pleased with the work we do for you. However, if you are unhappy about any aspects of the service you have received, or about the firm’s bill, it is important that you immediately contact us. We have a complaints procedure, a copy of which is available here. Please raise your concern in the first place with the person having day to day conduct, namely Celia Edwards, by telephone, fax, e-mail, or letter. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.
If you are not satisfied with our handling of your complaint, you have the right to complain to the Legal Ombudsman at the conclusion of our internal complaint process.
The Legal Ombudsman’s timeframe to make a complaint to them is within six months of receiving a final response to your complaint and no more than six years from the date of act/omission; or No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, contact them directly using the details below.
Legal Ombudsman
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9 a.m. to 5 p.m.
Email: enquiries@legalombudsman.org.uk
Mail: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9W